Tag: AI-driven voice solutions
Norwood Secures 5-Year Tier 1 Call Completion Contract
18th March 2025
Norwood Systems announces a landmark five-year contract with an Australian Tier 1 telecom operator for advanced call completion solutions.
Norwood Makes an Impact at MWC25
2 March 2025
Norwood showcases its groundbreaking OpenSpan platform at Mobile World Congress 2025, drawing global attention from telecoms operators.
Norwood Officially Launches OpenSpan Platform
18 December 2024
Norwood launches the innovative OpenSpan platform, revolutionising and accelerating AI-powered communication.
Transform Your Voice Network with AI-Powered Innovation
OpenSpan, Norwood Systems’ revolutionary telco AI integration and enablement platform, has been specifically crafted to help telecom operators swiftly deploy advanced AI-powered voice solutions to benefit their subscribers. Combined with our ready-to-integrate CogVoice™ AI service applications, OpenSpan significantly reduces operators’ time-to-market, empowering them to rapidly deliver high-value AI-driven services, boost revenue opportunities, and elevate customer experiences.
Unlock the future of AI-enhanced voice communications with Norwood Systems’ CogVoice applications and the OpenSpan platform by exploring the examples below.
Consumer Call Protection
Protect your subscribers from scam calls and fraud with advanced AI threat detection. Our system analyses calls in real-time using semantic intelligence to identify and block suspicious activity.
- Real-time fraud detection
- Voice pattern and semantic AI analysis
- Automatic subscriber alertsConsumer
SOHO & SME Agentic Assistants
Empower SOHO, small and medium businesses with an AI voice assistant that handles appointments, inquiries, and customer support, allowing them to focus on growing their business.
- 24/7 availability
- Appointment and jobs scheduling
- Personalised engagement
Enterprise IVR Modernisation
Transform customer service with our intelligent voice response system. Our AI agents understand all the nuances of natural language and can handle customer inquiries without human intervention.
- Natural language understanding
- Skill-based call routing
- Target 100% self-service rate
Meeting the AI Moment
A blog post by Paul Ostergaard, CEO, Norwood Systems
