About us - Norwood Systems

Reimagining Voice for the AI Age

Norwood Systems’ mission is to transform the world’s telephone networks into intelligent, conversational experiences. We fuse decades‑deep carrier engineering with breakthrough generative‑AI research to deliver cloud‑native platforms that sense, think and act in the moment – amplifying the power of human voice and data.

Founded and headquartered in Perth and publicly listed on the ASX (NOR), we partner with forward‑looking telecommunication service providers who refuse to be relegated to simply supplying commodity bandwidth. Our flagship platform, OpenSpan, equips them to launch revenue‑ready AI voice and messaging services in weeks, not years, so they can out‑innovate OTT rivals, delight customers, and unlock entirely new business models.

We are driven by a simple conviction: when networks become truly cognitive, communication barriers evaporate and possibilities multiply. Join us as we build that future.

Our Purpose & Vision

Purpose — To strip the complexity out of communications, making them intelligent and accessible to everyone.

Vision — A world in which every network senses, thinks and acts in real time, amplifying the power of human voice and data.

From our base in Perth – and active across Asia‑Pacific, the Americas and EMEA – Norwood fuses deep telecoms engineering with cutting‑edge AI research. Over the past decade, we have delivered carrier‑grade voice platforms that have been used in more than 200 countries and territories by more than 7 million end users.

Advancing Carrier‑Grade Communications with Real‑Time AI

Today, Norwood Systems partners with global operators and hyperscalers to turn every conversation into an intelligent, secure and intuitive experience. Our carrier-grade OpenSpan™ platform provides the starting point for that journey, while our CogVoice™ AI applications and our legacy Call Completion platform provide you with easy-to-integrate opportunities to level up your subscriber offerings.

Our Platforms and Services

Each built to interlock, deploy fast, and scale to 100 million+ calls/day

OpenSpan Platform

Low‑latency, AI‑native service layer bridging telco networks and rapidly evolving AI workloads.

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CogVoice AI Applications

AI-powered voice services powering digital assistants, agentic IVR and on‑the‑fly language translation services.

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Call Completion Platform

White‑label visual voicemail, missed‑call alerts, and ultra-low-cost voice‑to‑text – boosting CX and retention.

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Our Industry Partners and Major Clients

Why Our Clients Choose Norwood

Accelerated Time-to-Revenue

Launch new AI voice services in months, not quarters or years. Our streamlined onboarding and automated workflows let you monetise hard‑to‑reach customer segments fast, generating incremental ARPU from day one.

Carrier-Grade Platforms

OpenSpan isolates AI traffic from your core network and can scale to 100 million+ calls a day behind a high-availability, geo-redundant SLA. Our ISO‑27001-aligned controls and full network buffering keep your operations bulletproof.

Open Composable Interfaces

Our OpenAPI‑driven architecture plugs straight into your OSS/BSS stack. Typical partners achieve full production integration inside a few months, slashing project risk and accelerating go‑to‑market.

Innovation and Recognition

With 11 granted patents and 10 major ICT awards (WAITTA, iAwards), Norwood is recognised worldwide for telecom AI leadership. You gain a partner committed to continuous, defensible innovation.

Innovation is in Our DNA

Active Innovation and Collaboration

11 Granted Patents – network topology, cognitive call processing & signal analytics
High % of annual revenue reinvested in R&D
Active collaborations with leading universities and cloud providers

Key Patent Families

Method & device for configuring a communication system – AU 2012283687
Determining effects on communication signals – AU 2013202735
Topology determination of wireless networks – AU 2012283686
Communications – AU 2012248121

Awards & Recognition

The iAwards represent Australia’s most prestigious and fiercely contested annual ICT awards. Norwood Systems has earned national recognition as an iAward winner in 2014, 2015, and 2017.

Winner – Best Business Service, 2017

Winner – Best Consumer Product, 2015

Winner – New Product or Service, 2014

Norwood Systems is a five-time winner of the prestigious WAITTA Incite Award – with dual wins in 2014 and 2015, and another in 2017 – making Norwood the most awarded company in the event’s 34-year history. Sponsored by ACS and AIIA, the awards honour excellence in technology and innovation. Norwood is also honoured to receive recognition from the London Business School and Westpac Bank.