About us - Norwood Systems

Norwood Systems is reshaping global telecommunications with innovative cognitive voice and advanced messaging solutions, specifically designed for today’s fast-paced digital environments.

Our Cognitive Voice platform harnesses cutting-edge AI technologies, providing adaptive voice assistants capable of addressing an extensive range of use cases. This approach maximises user engagement, drives operational efficiencies, and unlocks new opportunities for carriers and enterprises alike.

We are dedicated to empowering partners with transformative tools that redefine customer interaction and enable exceptional user experiences. Our solutions position telecom providers to thrive by enhancing their competitive edge through agility, rapid deployment, and seamless scalability.

Norwood Systems is publicly listed on the Australian Securities Exchange (ASX) under the ticker symbol NOR.

Advancing Carrier‑Grade Communications with Real‑Time AI

Norwood Systems partners with global operators and enterprises to turn every conversation into an intelligent, secure and intuitive experience.

Explore Our OpenSpan Platform

Our Purpose & Vision

Purpose — We make complex communications simple, intelligent and universally accessible.

Vision — A world where every network senses, thinks and acts in the moment, amplifying the power of human voice and data.

Headquartered in Perth and listed on the ASX (NOR), Norwood combines deep telecom engineering with leading generative‑AI research to deliver carrier‑grade platforms and services in over 200 countries and territories.

What We Do

OpenSpan Platform

Low‑latency AI-friendly network function delivering integration between slowly-evolving telco networks and fast moving and rapidly evolving AI services.

CogVoice AI Applications

Cognitive‑voice engine powering digital assistants, agentic IVR and on‑the‑fly language translation services.

Call Completion Platforms

White‑label visual voicemail, missed call services and voice to text services boosting customer experience for carriers and their subscribers.C

Why Partners Choose Norwood

Carrier-Grade Scalability & Availability

Norwood Systems delivers carrier-grade scalability and availability, ensuring that your telecom solutions can seamlessly handle high volumes of traffic and rapidly scale to meet demand. Our infrastructure is designed for maximum reliability and uptime, providing industry-leading acceleration and operational continuity to keep your services running smoothly and efficiently.

Ease of integration with OpenAPIs

Our solutions leverage a flexible, OpenAPI-based (TM Forum) architecture, allowing partners rapid integration and composability with existing infrastructure. This agile approach ensures deployments occur seamlessly and swiftly, typically achieving full integration and operational capability in short order, significantly accelerating your go-to-market strategy.

Proven Innovation and recognition

With 11 patents awarded globally, Norwood Systems demonstrates consistent leadership in telecom and AI innovation. Additionally, our solutions have been recognised with 9 prestigious ICT awards, including multiple WAITTA Incite and National iAward accolades, validating our industry-leading technological advancements and commitment to excellence.

Accelerated Time-to-Revenue

Norwood Systems is designed to expedite your revenue-generating potential significantly. Our streamlined onboarding processes and AI-enhanced operational workflows enable partners to rapidly deploy and monetise advanced telecom services. Norwood can help position you competitively in a rapidly evolving marketplace.

Impact in Numbers

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Countries & Territories Served

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End‑Users Reached

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Tier‑1 Carrier Deployments

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Fastest Network Roll‑Out

Innovation is in Our DNA

Active Innovation and Collaboration

11 Granted Patents – network topology, cognitive call processing & signal analytics
High % of annual revenue reinvested in R&D
Active collaborations with leading universities and cloud providers

Key Patent Families

Method & device for configuring a communication system – AU 2012283687
Determining effects on communication signals – AU 2013202735
Topology determination of wireless networks – AU 2012283686
Communications – AU 2012248121

Awards & Recognition

The iAwards represent Australia’s most prestigious and fiercely contested annual ICT awards. Norwood Systems has earned national recognition as an iAward winner in 2014, 2015, and 2017.

Winner – Best Business Service, 2017

Winner – Best Consumer Product, 2015

Winner – New Product or Service, 2014

Norwood Systems is a five-time winner of the prestigious WAITTA Incite Award – with dual wins in 2014 and 2015, and another in 2017 – making Norwood the most awarded company in the event’s 34-year history. Sponsored by ACS and AIIA, the awards honour excellence in technology and innovation. Norwood has also been recognised by the London Business School and Westpac Bank.