Automated Communications Management

Always-On, High-Performance Services

Norwood’s OpenSpan platform revolutionises inbound voice services by delivering fully automated, intelligent call handling – available 24/7, 365 days a year. Designed for mission-critical environments and high-volume operations, our OpenSpan solution streamlines every aspect of communication management, ensuring zero-latency responses and optimal engagement at scale.

From appointment bookings to customer service triaging, OpenSpan empowers telecom operators to deliver seamless, reliable automation to their clients across industries – without the need for human intervention.

Key Capabilities:

• Autonomous Answering and Routing
  Advanced AI agents field inbound voice traffic, categorise requests, and trigger predefined workflows or escalate as needed.
• Integrated Scheduling with Smart Calendars
  Appointments, follow-ups, and reminders are booked or adjusted in real-time, automatically syncing with calendar systems like Outlook or Google Calendar.
• Effortless Scale with Consistent Quality
  Handle thousands of simultaneous calls with sub-second response times and consistent tone-of-voice across interactions.
• Analytics for Continuous Optimisation
  Track performance, uncover bottlenecks, and gain insight into caller intent through rich visual dashboards and sentiment metadata.