OpenSpan™ Inbuilt Service
Understand every caller – instantly
Our AI engine translates live conversations in real time, letting you talk naturally with anyone, in any language.
- Instant, bidirectional translation for live voice calls
- Automatic language detection with optional domain glossaries
- Carrier‑ready deployment in core networks or as an OTT service
- Pairs with OpenSpan modules for call screening, transcription and summarisation
Jump to: Overview • Benefits • Use cases • How it works • Technical details
Live Language Translation – built for voice networks
Live Language Translation is a speech-to-speech translation layer designed specifically for real-time voice environments. Participants speak naturally in their own language; the system translates bidirectionally and renders speech back fluidly, preserving conversational flow, intent, and tone.
Unlike traditional interpreter models, there is no scheduling delay, no manual switching, and no dependency on third-party services. Integrated directly into Norwood Systems’ OpenSpan™ platform, translation becomes a carrier-grade network capability – deployable within operator core networks, at the edge, or as a white-label OTT service.
Key benefits
Live Language Translation makes multilingual calling effortless for end users – while providing operators and enterprises with a differentiated AI voice capability that scales.
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Natural, uninterrupted conversation
The translator eliminates awkward pauses and preserves the call’s rhythm – so both sides speak normally without repeated phrases or artificial breaks.
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Accessible & affordable
Always available: without interpreter scheduling overhead or variable hourly cost. Ideal for SMEs, contact centres, and global enterprises.
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Empower non-native speakers
Customers and employees book services, resolve issues, and negotiate confidently, without language anxiety or misunderstanding.
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Global collaboration
Support cross-border teams and customers with real-time language bridging, directly within the secure voice channel.
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Multilingual support
Supports major global languages with automatic detection and optional domain-specific glossaries for industry terminology.
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Seamless integration
Deploy via operator core networks or as an OTT service. Integrates with call-screening and summarisation modules to deliver transcripts in the user’s preferred language.
Use-case scenarios
Small hotel accepting international bookings
Guests call in their native language; staff respond naturally. Translation happens in real time, enabling faster bookings and fewer misunderstandings, without outsourcing to interpreters.
Technology support desk assisting non-English speakers
Agents handle multilingual calls without language queues. Troubleshooting stays conversational, and translated transcripts can feed CRM and QA workflows.
Cross-border enterprise collaboration
Sales and operations teams communicate fluidly across markets, accelerating decisions and preserving relationship quality.
Healthcare consultations across languages
Enable clearer everyday communication while organisations apply appropriate governance and escalation policies.
How it works
Live Language Translation uses modern neural machine translation and neural speech synthesis to enable low-latency speech-to-speech communication. Language detection, translation, and voice rendering operate continuously throughout the call.
- Real-time language identification
- Bidirectional neural translation
- Natural voice rendering
- Optional translated transcripts
- Carrier-grade deployment controls
Pilot Live Language Translation in your network
Talk to Norwood Systems about language coverage, deployment architecture, and a pilot programme aligned to your AI voice roadmap.