AI Voice & Messaging Fraud Detection

The rapid advancement of AI-driven technology has dramatically amplified the complexity and prevalence of communication fraud. Malicious actors increasingly leverage sophisticated AI tools to orchestrate voice scams, SMS phishing, and fraudulent communications, leading to significant financial losses and diminished customer confidence. Traditional security frameworks struggle to keep pace with the evolving threat landscape.

Norwood Systems addresses these emerging threats by harnessing OpenSpan’s powerful multi-modal AI capabilities to deliver comprehensive, real-time, multi-modal fraud detection solutions. Our advanced machine learning algorithms proactively detect and flag fraudulent voice and SMS activities, safeguarding communication networks’ integrity and reinforcing customer trust. Additionally, telecom operators can seamlessly integrate further data feeds into our platform, enhancing fraud detection accuracy and providing robust protection against the increasingly sophisticated tactics of cyber criminals.

Detailed Benefits:

  • Proactive Threat Mitigation: Instantly detect most types of voice fraud and SMS spam with advanced real-time AI analytics, significantly reducing exposure to risk.
  • Enhanced Security Compliance: Meet and exceed regulatory requirements through comprehensive security frameworks integrated directly into your telecom infrastructure.
  • Improved Customer Trust: Protect your customers’ privacy and personal data, enhancing their confidence in your service quality and reliability.

Key Capabilities:

  • Real-time detection and prevention of voice and SMS fraud
  • SMPP filtering for SMS spam detection and prevention
  • Dynamic threat detection through advanced AI algorithms
  • Immediate threat response with automated alerts and proactive blocking

Industry Applications

Telecommunications: Protect customers from fraud and spam

Telecom operators face escalating voice and SMS fraud, driven by AI-enhanced spoofing, spam, and phishing attacks. Traditional security measures can no longer effectively tackle these sophisticated threats.

OpenSpan leverages powerful AI analytics during a call to detect and block fraudulent activities in real-time, safeguarding customer trust, improving service quality, and protecting operator revenue.

Financial Services: Enhanced protection against sensitive communication fraud

Financial institutions managing sensitive client data face increasing AI-driven fraud threats, including voice phishing and SMS scams. These threats risk client security, regulatory compliance, and institutional trust.

OpenSpan’s advanced AI technology delivers real-time fraud detection, swiftly identifying and mitigating threats to secure sensitive communications, ensuring compliance, and protecting reputations.

Public Sector: Secure communications infrastructure protecting citizen data

Public sector organisations, responsible for sensitive citizen information, are frequent targets of AI-driven scams and data breaches. Effective, proactive communication protection is essential.

OpenSpan provides comprehensive, real-time AI monitoring, quickly detecting and neutralising threats. Government agencies can reliably secure citizen communications, protect privacy, and maintain regulatory compliance.