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Support and Troubleshooting

Losing a phone can be a traumatic and emotionally disturbing event. Phone loss trauma can be minimised if you get into the habit of regularly backing up your data and settings, using a screen lock PIN and we recommend travel insurance.

We provide support through an email system and the first place to reach out for help is support@norwoodsystems.com

Email: support@norwoodsystems.com

For any issue relating to trying to activate the app, i.e. not receiving the activation code or unable to enter the activation code, please contact support@norwoodsystems.com. Our support team will generate and provide you with an activation code along with additional support if required.

If you did not receive your World Credit after making a purchase within the app (through iTunes or Google Play) and you have noted that you have been charged, kindly contact our support team at support@norwoodsystems.com so we can rectify the issue.

No, credit cannot be shared across two or more devices. You will need to set up separate accounts on different devices.

No, users cannot use two or more devices registered with the same number. It’s necessary to uninstall the app on one device and check if the other one works correctly. Or if required, uninstall from both devices and re-register with only one number.

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