Secure, Ultra-Convenient & Enabling HIPAA* Compliance

Find out how Norwood’s Healthcare communications solutions enable you and your staff to provide better care.

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Healthcare Staff

Safety, Security and Privacy

Work within the Healthcare Sector is of a sensitive nature and when coupled with an increasingly mobile and often remote workforce, providing staff with better safety, security and privacy is of paramount importance.

Our unique Corona® solution consists of a management console and an app loaded on your health professional’s smartphone which acts as a Virtual Business Phone. It provides a totally separate professional number for calls and SMS and importantly, comes with an underlying safety and security platform.

Healthcare providers can now provide staff with a separate business communication platform directly on their own personal device. Our solution enables staff to easily separate all their personal communications from all their professional communications for both voice and SMS messaging.

One smartphone can now host several professional numbers completely independent of the user’s existing personal cell number, thereby protecting employees from the dangers of personal number exposure and abuse. The same app-based solution comes with an optional staff tracking mechanism as well as a complete voice and messaging capture, reporting and archival platform.

Healthcare Providers

Communication archival for HIPAA compliance

HIPAA Compliance

At a minimum, HIPAA requires the securing and recording of both written and electronic communications between healthcare workers and patients in respect of Protected Health Information (PHI).

Because HIPAA is technology-neutral, there is no such thing as HIPAA-compliant messaging solutions1. However, HIPAA requires that covered entities address security by identifying “reasonably anticipated risks” of a breach and creating mitigation strategies.

Compliance can be maintained with security rules such as:

  • App Passwords
  • Automatic logout
  • Voice and message encryption
  • Secure archiving of communications

With our Corona® solution, we enable complete HIPAA compliance through our automated capture, archiving and reporting facility. This applies to all professional voice and SMS messaging and to satisfy HIPAA guidelines regarding professional care and adequate recording of information between healthcare professionals and patients. In addition to automated SMS and voice call metadata capture, Corona® can also provide reporting in real-time down to the individual, cost centre or location level, and even cellular call recording where required.

*Health Insurance Portability and Accountability Act (45 CFR part 160, 45 CFR part 162, 45 CFR part 164)
1Text messaging and Protected Health Information’, Dolet, B., Centre for Biomedical Ethics & Society, Vanderbilt University, 2017.

Good Corporate Governance

Our Corona solution will enhance and improve your corporate governance on FOUR major fronts:

  1. Providing staff with an integrated and practical mobile business communication facility.
  2. Ensuring staff know their personal cell number is protected and not used for patient communications.
  3. Providing staff with safety and security around their actual location.
  4. Adherence to HIPAA requirements.

Risk Management

Good corporate governance and compliance with regulatory requirements can reduce potential legal and professional indemnity insurance exposures for the Healthcare Provider.

Recent legal cases involving Healthcare workers have highlighted the scope of responsibility of the employing organisation and importance in adhering to the appropriate codes of conduct.

Our solution will help reduce risk levels by providing the appropriate facilities for business communications and the downstream capture and logging of information to satisfy regulatory requirements.

Healthcare Providers

Corona communication reporting

Eliminate Expense Reimbursements

Our Corona® solution ensures that the cost of any professional calls and SMS messages from your staff are billed directly to your corporate account.

Taking this responsibility from your staff eliminates the need for any expense reimbursement processes together with any associated downstream administration and management.

This not only simplifies the overall communication process for staff but also significantly improves your internal productivity around communication expenses and their possible reimbursement

Eliminate “Pooled” or “Business Only” Mobile Phones

With Corona and our Virtual Cell Phone service, you can provide a professional calling facility with a separate business number and separate billing on your staff members’ personal smartphones.

Personal and professional calling and SMS messaging facilities are provided on the one device but are completely insulated from each other.

This eliminates the cost and administration overhead of “pooled” or multiple phones used by staff for professional purposes. Staff no longer need have the hassle of carrying two phones while employers can eliminate these additional phones altogether from your fleet eliminating the cost and time management.

Corona® for Healthcare

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