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Calls, Numbers and Coverage

If you have access you the Internet, then you can use World Phone.

World Phone is automatically set-up when you download the App and install it. World Credit is available immediately on purchase through iTunes or Google Play (in App). Most numbers are available immediately (a few require extra ID checks – we will let you know).

Yes. 4G is usually excellent. 3G can be very good. 2G does not have the bandwidth to support high-quality audio calls over mobile data. Wi-Fi varies considerably from place to place and from time to time. If sufficient bandwidth is not available for a good quality call, the ‘Call’ button will not change from green to blue.

World Phone users buy World Credit to spend on calling via an in-app purchase. When you rent a local number the call charges are displayed in the app. A detailed list of call charges can be obtained from support@norwoodsystems.com

World Phone users accept our Terms & Conditions when installing the App. These can also be found in Settings > Legal, along with our Fair Use policy. There is no “minimum contract length” or anything else like that. You can stop using the App whenever you want, although credit minutes remaining will not be refunded.

You can rent the same number on a month to month basis.

Yes, you can rent as many numbers as you like.

Yes. Local numbers that you have rented are specific to that country. If you visit a new country and you want to use a local number in World Phone, you have to rent one for the new country. Numbers you have rented will work no matter which country you are in, just so long as you are connected to the Internet.

In World Phone, under Settings > My account, a ‘Share’ button is available that will include your new number in the message. The share button will generate a custom message for SMS, Email, Facebook posts, LinkedIn and more.

In World Phone, your mobile number is the default number displayed, but you can choose to display any local number that you have purchased.

No, not using the App.

Usually when you receive a call you can see the number calling you, or the name if it is a person already in your contacts. However, sometimes when the Caller ID is withheld, this is a function of the telephone network and is not a limitation in the App.

Yes, users who have World Phone installed on their devices can call other World Phone users free of charge. This is available on iPhone and Android users. If a World Phone user makes a call to any other number that is not registered with World Phone, the user making the call will be charged for that call.

Correct. If you would like to receive international calls, it may be more cost-effective to lease a World Phone number. Your contacts can reach you on that leased number – or you can forward calls to your leased number during your calls.

As standard, the World Phone service works through the internet so it is free.

Usually when you receive a call you can see the number calling you, or the name if it is a person already in your contacts. However, sometimes when the Caller ID is withheld, this is a function of the telephone network and is not a limitation in the App.

Yes, it will consume World Credit. The rate at which it uses credit depends on the number you have purchased. At the time of purchase, you will notice the price shown to you as a standard rate 1x, 2x, or 3x. You will be charged for incoming calls regardless of your/caller location and the rate depends on product purchased.

In the World Phone App, to go to Settings > Caller ID

You will receive a notification 1 week, 1 day, and 1 hour before your leased number expires.

To renew your Virtual ID, navigate to Settings > Virtual ID > Details of the number that needs to be renewed. Select ‘Renew subscription’ and follow the prompts.

To renew your World ID, navigate to Settings > World ID > Details of the number that needs to be renewed. Select ‘Renew subscription’ and follow the prompts.

To set your leased number as your Calling ID, go to Settings > Caller ID and click on your leased number to set a calling ID. You can switch Calling IDs at any time.

If a country is not listed when choosing from the list of global numbers within the app then, to proceed further, the following is required from the person wishing to lease the number.

  • Current [insert country name] address (address must be from the same area in [insert country name] as the number requested)
  • Proof of address (utility bill copy – not older than 6 months)
  • Passport or ID/Drivers license copy
  • Name, business name and contact phone numbers

NOTE: If registration/purchase is done under a company name, the company registration certificate shall be provided instead of passport or ID copy.o We will then process your request with the relevant authorities.

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