OpenSpan wins APICTA 2025 Gold!
8th December 2025
Norwood Systems wins GOLD at the prestigious and extraordinarily competitive international APICTA Awards 2025 held in Kaoshiung, Taiwan!
This is a major international validation of Norwood’s technology leadership and the real-world impact of our AI voice innovations on the global stage.
National iAwards Win! (Business & Industry)
28th August 2025
Honoured to receive a Merit award in the Business & Industry category for our OpenSpan™ Call Protect service at the prestigious 2025 National iAwards. It is Norwood’s fifth award at the National iAwards over the past 11 years, reflecting Norwood’s ongoing commitment to Australian innovation.
Dr Mal Bryce WA Tech Company of the Year
18th July 2025
Norwood Systems is honoured to be recognised as the recipient of this year’s Dr Mal Bryce WA Tech Company of the Year Award. This honorary award recognises organisations making an extraordinary contribution to Western Australia’s economy and driving transformative change in our industry.
Norwood Secures 5-Year Tier 1 Call Completion Contract
18th March 2025
Norwood Systems announces a landmark multi-million dollar five-year contract with an Australian Tier 1 telecom operator for advanced call completion solutions.
Norwood Makes an Impact at MWC25
2 March 2025
Norwood showcases its groundbreaking OpenSpan platform at Mobile World Congress 2025, drawing global attention from telecoms operators.
Norwood Officially Launches OpenSpan Platform
18 December 2024
Norwood launches the innovative OpenSpan platform, revolutionising and accelerating AI-powered communication.
Transform Your Voice Network with AI-Powered Innovation
OpenSpan, Norwood Systems’ revolutionary telco AI Service Creation Environment, has been specifically crafted to help telecom operators swiftly deploy advanced AI-powered voice solutions to benefit their subscribers.
Combined with our ready-to-integrate CogVoice™ AI service applications, OpenSpan significantly reduces operators’ time-to-market, empowering them to rapidly deliver high-value AI-driven services, boost revenue opportunities, and elevate customer experiences.
Unlock the future of AI-enhanced voice communications with Norwood Systems’ CogVoice applications and the OpenSpan platform by exploring the examples below.
Consumer Call Protection
Protect your subscribers from scam calls and fraud with advanced AI threat detection. Our system analyses calls in real-time using semantic intelligence to identify and block suspicious activity.
- Real-time fraud detection
- Voice pattern and semantic AI analysis
- Automatic subscriber alertsConsumer
SOHO & SME Agentic Assistants
Empower SOHO, small and medium businesses with an AI voice assistant that handles appointments, inquiries, and customer support, allowing them to focus on growing their business.
- 24/7 availability
- Appointment and jobs scheduling
- Personalised engagement
Enterprise IVR Modernisation
Transform customer service with our intelligent voice response system. Our AI agents understand all the nuances of natural language and can handle customer inquiries without human intervention.
- Natural language understanding
- Skill-based call routing
- Target 100% self-service rate
Meeting the AI Moment
A blog post by Paul Ostergaard, CEO, Norwood Systems
